Click “Can’t access your account?” on the login page. You can reset your password using your email address or mobile number. Alternatively, use the “Parent sign in with one-time code” option to receive a temporary code via SMS or email.

Login details are sent to the email address you provided during enrolment. Check your spam/junk folder. If you still can’t find them, contact the school office on 08 9523 3600 and we’ll resend your credentials.

After your first login, you can use a One-Time Code for faster access. Click “Parent sign in with one-time code” on the login page, enter your mobile or email, and you’ll receive a code to sign in. This is a convenient alternative to remembering your password.

Try these steps: 1) Check for app updates in your app store. 2) Log out and log back in. 3) Uninstall and reinstall the app. 4) Try accessing COMPASS via web browser instead. If issues persist, contact the school office.

For security reasons, parents cannot update their own contact details in COMPASS. Please contact the school office on 08 9523 3600 or email baldivis.sc@education.wa.edu.au to update your phone number, email, or address.